Categories

 

1. Online shopping security. Is it safe shopping online?

Yes! alfitra.com takes pride in our safe and secure shopping environment. In fact, in this day and age, established legal websites on the Internet have become some of the safest places for transactions to take place. The payment gateway we use - Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006.

2. Registering

Why do I need to register?

You will need to register with us if you want to make a purchase. By signing up, you will have also have the option to sign up for our mailing list which includes sale notifications, new arrival updates and discount coupons! *

How do I register?

Click on Login buton on the right bar of the page and fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sale notifications, new arrival updates and discount coupons! 

What happens if I forget my password?

  Just click on forgot password and we will email your password to your registered email address.

3. Shipping and Handling

What are the shipping guidelines?

We strive to pack and ship all orders within 24 hours after payment is received. Orders made on Saturday will only be shipped on Monday. We provide both local and international shipping. *

What is the cost for shipping within Malaysia?

We will provide FREE Poslaju shipping to all orders within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.

What are the international shipping costs and methods?

Here at alfitra.com, we ship worldwide. All international orders are shipped using either Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is a postal service that will take 2-3 weeks and will require signature upon delivery. Poslaju is Malaysia's Express Mail Service and delivers within 3 - 5 business days. Signature will also be required. Tracking numbers will be provided for both services by email once shipped. All orders are charged a flat shipping rate as follows:

*FREE international shipping on orders above RM500 in a single receipt (combined orders do not qualify for free shipping). Malaysian Registered Mail only.

      Country            Malaysian Registered Mail   Poslaju  (Express Shipping)  
Australia 50 130
Brunei 30 70
Canada 90 190
Czech Republic 80 300
Denmark 60 160
France 80 160
India 80 110
Indonesia 40 70
Japan 70 110
S. Korea 40 120
New Zealand 70 140
Oman 80 290
Poland 70 300
Russian 110 190
Singapore 20 60
South Africa 100 280
Sweden 80 240
United Kingdom 80 160
USA 90 180
Qatar 50 140
All other Countries 110 300

 

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 4. Online Shopping

How do I shop on al-fitra.com?

1. If you are not a existing member, create an account at al-fitra.com by clicking "Login" on the top right hand corner. Or click here > Sign Up

2. Then, add items to you your bag by clicking the "Add to Cart" button on the product page.

3. This will lead you to your "Shopping Cart". You have the option of whether to "continue shopping" (bottom left hand corner) or check out by clicking "Next" (bottom right hand corner).

4. Check what you have in your shopping bag anytime by clicking the green bag logo (top right hand corner) or click here > Shopping Cart

5. If you choose to check out, fill in your details and follow the steps, You can choose your preferred payment method.

What are the payment methods?

Customers can pay directly here on our site, through Paypal or through Ipay88, which accepts:

Credit Card

Debit Card

Maybank2U

How do I use my credit/discount coupon? Credit coupon codes or discount coupon codes can be entered during the checkout process. The new total cost will be reflected before you confirm the order.

5.Gift Services

Can I send someone a gift from thepoplook.com? What service do you offer?

Yes. We offer a complimentary handwritten gift card along with a complimentary gift wrap. Please send us your message of not more that 140 characters. The gift recipient will receive a gift receipt™ that does not reflect price of item. The same return policy applies for gifts. Items may be returned for store credit.

6. Returns and Exchanges What is your return policy?

At al-fitra.com, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within 7 days of receiving your order along with the RETURN FORM. There is a restocking fee of 5% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM95. Store credit coupon codes are valid for 1 year only. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us. Sale items, headbands, scarves and jewellery cannot be returned.

7. How does the Loyalty Program work?

Our Loyalty Program rewards all shoppers*! Here's how it works:

1. Reward points are awarded for all payments made via thepoplook.com
2. For every RM1 spent, you will receive 1 Reward Point
3. You can convert your Reward Points to Coupon vouchers at any time (1 Reward point = RM0.01) 
4. Simply apply Coupon code to your next order and it will automatically deduct from your order total
5. Coupon codes are valid for 1 year only.

To convert your Reward Points to a Coupon Voucher:
1. Click on My Account on the top right hand corner. 
2. Then, click on "My Loyalty Points" to see a summary of available Reward Points. 
3. Right below the table, you can click on "Convert points to Voucher". 
4. A coupon code will be issued and you can now apply this code to your next purchase at thepoplook.com.
      
*Please note that only orders made on thepoplook.com are eligible for the Loyalty Program.

8. Contacting al-fitra.com

By Phone: +6 019 211 2788

By Email: shop@al-fitra.com

We are also on Facebook and Twitter